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What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, smartphone, or other electronic device) when you visit our website or use our platform. They help us provide you with a better, more personalized experience by remembering your preferences, enabling certain functionality, and allowing us to understand how you interact with our Services.

This Cookie Policy explains how ThinkAI ("we," "our," or "us") uses cookies and similar tracking technologies on our corporate resource management platform, website, and related services. This policy should be read in conjunction with our Privacy Policy and Terms of Service.

Cookies can be set by the website you are visiting (first-party cookies) or by third-party services that we use to enhance our platform functionality (third-party cookies). They can be session cookies (which expire when you close your browser) or persistent cookies (which remain on your device for a specified period or until you delete them).

By continuing to use our Services, you consent to our use of cookies as described in this policy. You can control and manage cookies through your browser settings, though disabling certain cookies may affect the functionality of our Services.

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for our platform to function properly and cannot be disabled without severely affecting your ability to use our Services:

  • Authentication cookies: Keep you logged in during your session and remember your login status across different pages
  • Security cookies: Protect against cross-site request forgery (CSRF) attacks and other security threats
  • Load balancing cookies: Ensure optimal platform performance by distributing traffic across our servers
  • Session management cookies: Maintain your session state, preferences, and temporary data during your visit
  • Form data cookies: Remember information you've entered in forms to prevent data loss during navigation
  • API authentication cookies: Enable secure communication between your browser and our servers
  • Error handling cookies: Help us identify and resolve technical issues that may affect your experience

Functional Cookies

These cookies enhance your experience by remembering your choices and personalizing your interaction with our platform:

  • User preference cookies: Remember your language, timezone, currency, and display settings
  • Dashboard configuration cookies: Save your customized dashboard layouts, widget arrangements, and view preferences
  • Feature settings cookies: Remember your preferred platform configurations, notification settings, and accessibility options
  • Navigation cookies: Remember your recently visited pages and frequently accessed features
  • Search preference cookies: Save your search filters, sorting preferences, and query history
  • Theme and display cookies: Remember your chosen color scheme, font size, and layout preferences
  • Integration settings cookies: Store preferences for third-party service connections and data synchronization
  • Workflow cookies: Remember your custom workflows, automation settings, and process configurations

Analytics Cookies

These cookies help us understand how our platform is used, identify areas for improvement, and optimize user experience:

  • Usage analytics cookies: Track feature usage, user interactions, and navigation patterns to improve our Services
  • Performance monitoring cookies: Monitor platform performance, loading times, and identify technical issues
  • Error tracking cookies: Help us identify, diagnose, and fix technical problems and bugs
  • A/B testing cookies: Enable us to test different versions of features and interfaces to optimize user experience
  • Heatmap cookies: Understand how users interact with different elements of our platform
  • Conversion tracking cookies: Measure the effectiveness of our onboarding processes and feature adoption
  • User journey cookies: Track user paths through our platform to identify optimization opportunities
  • Engagement metrics cookies: Measure user engagement, session duration, and feature utilization
  • Feedback cookies: Connect user feedback and survey responses with usage patterns

Marketing Cookies

These cookies are used for marketing and advertising purposes, helping us deliver relevant content and measure campaign effectiveness:

  • Conversion tracking cookies: Measure the effectiveness of our marketing campaigns and lead generation efforts
  • Retargeting cookies: Show relevant advertisements and content on other websites based on your interests
  • Lead attribution cookies: Track how users discover our platform and which marketing channels are most effective
  • Campaign cookies: Connect your interactions with specific marketing campaigns and promotional activities
  • Social media cookies: Enable sharing functionality and track engagement with social media content
  • Email marketing cookies: Track email campaign performance and user engagement with email content
  • Personalization cookies: Deliver personalized content and recommendations based on your interests and behavior
  • Cross-device tracking cookies: Recognize you across different devices to provide consistent experiences

Third-Party Cookies and Services

We use various third-party services that may set their own cookies on your device. These services help us provide better functionality, analytics, and support. The third parties have their own privacy policies and cookie practices:

Analytics and Performance Services

  • Google Analytics: Provides detailed web analytics and user behavior tracking to help us understand platform usage
  • Mixpanel: Offers advanced product analytics and user engagement metrics for feature optimization
  • New Relic: Monitors application performance and helps us identify and resolve technical issues
  • Hotjar: Provides heatmaps and user session recordings to understand user interactions
  • Amplitude: Tracks user behavior and product usage patterns for data-driven decision making

Customer Support and Communication

  • Intercom: Powers our customer support chat functionality and in-app messaging system
  • Zendesk: Manages our help desk and support ticket system for customer service
  • Calendly: Enables appointment scheduling and meeting coordination with our team
  • Zoom: Facilitates video conferencing and online meetings for support and training

Infrastructure and Security Services

  • Cloudflare: Provides content delivery network (CDN) services and security protection
  • Amazon Web Services (AWS): Hosts our cloud infrastructure and provides various technical services
  • Auth0: Manages user authentication and identity verification services
  • Stripe: Processes payments and manages billing-related functionality

Marketing and Advertising Services

  • Google Ads: Enables targeted advertising and conversion tracking across Google's network
  • LinkedIn Marketing: Facilitates professional networking and B2B marketing campaigns
  • HubSpot: Manages our customer relationship management (CRM) and marketing automation
  • Mailchimp: Powers our email marketing campaigns and newsletter distribution

These third parties have their own privacy policies and cookie practices. We recommend reviewing their policies to understand how they collect and use information. We regularly review our third-party partnerships to ensure they meet our privacy and security standards.

Managing Your Cookie Preferences

Browser Settings and Controls

You can control cookies through your web browser settings. Most browsers allow you to:

  • Block all cookies: Prevent all cookies from being stored on your device
  • Block third-party cookies: Allow only first-party cookies from our domain
  • Delete existing cookies: Remove cookies that are already stored on your device
  • Receive notifications: Get alerts when websites attempt to set cookies
  • Set cookie expiration: Control how long cookies remain on your device
  • Manage by website: Set different cookie preferences for different websites

Platform Cookie Settings

Within our platform, you can manage certain cookie preferences through your account settings:

  • Analytics and performance tracking preferences
  • Marketing and advertising cookie controls
  • Third-party integration cookie settings
  • Personalization and recommendation preferences
  • Communication and notification cookie options

Third-Party Opt-Out Options

You can opt out of certain third-party cookies and tracking through these resources:

Mobile Device Controls

For mobile devices, you can manage tracking preferences through:

  • iOS: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track
  • Android: Settings > Privacy > Ads > Opt out of Ads Personalization
  • Individual app settings for tracking and data collection preferences
  • Mobile browser cookie settings similar to desktop browsers

Cookie Lifespan and Retention

Session Cookies

These temporary cookies are automatically deleted when you close your browser or end your session. They include:

  • Authentication session cookies
  • Shopping cart or form data cookies
  • Temporary security tokens
  • Session-based preferences

Persistent Cookies

These cookies remain on your device for a specified period or until you manually delete them:

  • Authentication cookies: 30 days (or until logout)
  • User preference cookies: 1 year
  • Analytics cookies: 2 years (Google Analytics standard)
  • Marketing cookies: 90 days to 2 years depending on the service
  • Performance monitoring cookies: 6 months
  • Security cookies: 24 hours to 30 days
  • Feature settings cookies: 1 year
  • Third-party service cookies: Varies by provider (typically 30 days to 2 years)

Cookie Refresh and Updates

Some cookies are automatically refreshed or updated during your use of our Services:

  • Session cookies are renewed with each active session
  • Authentication cookies may be refreshed to maintain security
  • Preference cookies are updated when you change settings
  • Analytics cookies may be refreshed to maintain accurate tracking

Impact of Disabling Cookies

Disabling certain types of cookies may significantly affect your experience with our platform. Here's what you can expect:

Essential Cookies

Disabling essential cookies will severely impact your ability to use our platform effectively. You may experience:

  • Inability to log in or maintain your authenticated session
  • Loss of security protections against malicious attacks
  • Platform functionality issues and broken features
  • Inability to save or submit forms and data
  • Problems with navigation and page loading
  • Loss of session state and temporary data

Functional Cookies

Disabling functional cookies may result in a less personalized and convenient experience:

  • Loss of personalized settings and preferences
  • Need to reconfigure dashboard layouts and views repeatedly
  • Reduced user experience quality and efficiency
  • Loss of language, timezone, and display preferences
  • Inability to save custom workflows and configurations
  • Reduced accessibility features and customizations

Analytics and Performance Cookies

Disabling these cookies will:

  • Prevent us from understanding how you use our platform
  • Limit our ability to identify and fix technical issues
  • Reduce our capacity to improve platform performance and features
  • Impact our ability to provide personalized support and recommendations
  • Limit our understanding of user needs and preferences

Marketing Cookies

Disabling marketing cookies will:

  • Reduce the relevance of marketing communications and advertisements
  • Limit our ability to provide personalized content and recommendations
  • Impact our ability to measure the effectiveness of marketing campaigns
  • Reduce the quality of targeted content and offers
  • Limit cross-device experience continuity

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or the cookies and tracking technologies we use. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify users through email or platform notifications for material changes
  • Provide clear information about what has changed and why
  • Highlight new types of cookies or tracking technologies we may use
  • Update our cookie consent mechanisms as necessary
  • Maintain transparency about our data collection practices
  • Ensure continued compliance with applicable privacy laws and regulations

We encourage you to review this Cookie Policy periodically to stay informed about our cookie practices and any changes that may affect you. Significant changes will be communicated with appropriate notice periods to allow you to adjust your preferences if needed.

Your continued use of our Services after any updates to this Cookie Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you may adjust your cookie preferences or discontinue using our Services.

Contact Us

If you have any questions about this Cookie Policy, our use of cookies, or wish to exercise your rights regarding cookies and tracking technologies, please contact us through any of the following methods:

Privacy Team Email: privacy@thinkai.com

General Inquiries: info@thinkai.com

Phone: +1 (619) 724-8630

Mailing Address:
ThinkAI Privacy Team
Cookie Policy Inquiries
2836 Menlo Ave
San Diego, CA 92105
United States

Our privacy team is committed to addressing your cookie-related concerns promptly and thoroughly. We will respond to your inquiry within 5 business days and work with you to resolve any issues or answer any questions you may have about our cookie practices.

For technical support with cookie settings or platform functionality, please contact our customer support team through the support channels available in your account dashboard.